Refund policy

We want you to love what you ordered. If you don't, here is how returns, exchanges and refunds work at Amari Shoes Limited (19c Drawbridge Street, Cork City, T12 HT78, Ireland). Questions? Email hello@amari.ie or call the store on +353 21 427 9196.

Your 14-day right to return

• You can return any item within 14 days of receiving it, for any reason, without giving us a reason.
• This applies to orders delivered in Ireland, Northern Ireland, Great Britain, and the rest of the EU and the world.
• To meet the deadline, tell us you want to return the item (by email is fine) before the 14 days are up, then send it back within a further 14 days.

How to start a return

1. Email hello@amari.ie with your name, your order number, and the item(s) you want to return. Tell us if you would like a refund or an exchange.
2. We will confirm your return and give you the return address.
3. Pack the item securely in its original packaging and send it back using a tracked delivery service. Please keep your proof of postage until your refund has arrived.

Return address: Amari Shoes Limited, 19c Drawbridge Street, Cork City, T12 HT78, Ireland.

You can also bring your item back to the shop during opening hours if you live in Cork.

Who pays for returns

• You are responsible for the cost of returning the goods and for the safe arrival of the parcel. We recommend using a tracked service, because we cannot refund parcels that are lost on their way back to us.
• Delivery fees you paid when you ordered are refunded only if you cancel the whole order and the standard delivery fee was charged. We do not refund the extra cost of any premium delivery option you chose.
• Orders sent outside the EU may be subject to customs duties and import taxes. We cannot refund these. Please contact the courier or your local customs authority about reclaiming them.

Condition of returned items

Items must be returned in the same condition that you received them:

• Unworn and unused (you may try shoes on indoors, on a clean, soft surface, to check the fit).
• With all tags attached.
• In the original shoe box and packaging. Please do not write on or stick labels onto the shoe box. Use an outer box or bag instead.
• With your receipt, order number or other proof of purchase.

If an item comes back worn, marked, damaged or missing its packaging, we may refuse the return or reduce your refund by the amount the item has lost in value. In that case we will tell you before we do anything.

Damaged, faulty or incorrect items

• Please check your order as soon as it arrives.
• If an item is damaged, faulty or not what you ordered, email hello@amari.ie straight away, with your order number and a few clear photos.
• We will arrange a repair, replacement or refund, and we will cover the cost of sending a faulty or incorrect item back to us.
• This does not affect your legal rights under Irish and EU consumer law.

Items we cannot take back

• Gift cards and gift vouchers.
• Items that have been worn or used, or have been altered, personalised or damaged after delivery.
• Items returned without the original packaging or without proof of purchase, unless they are faulty.
• Socks, hosiery and pierced jewellery, which cannot be returned once the hygiene seal has been broken.

Exchanges

If you need a different size or colour, return the item you have first, following the steps above. Once we have received and accepted your return, we will send the new item (subject to stock) or refund you if it is no longer available. You will cover the cost of returning the original item. Delivery of the replacement is covered by us for the first exchange in Ireland.

Refunds

• We aim to inspect your return within 2 to 3 working days (Monday to Friday) of receiving it, and we will email you to confirm it has been accepted.
• We then refund you to the original payment method within 14 days of accepting your return, and usually sooner.
• After we have processed the refund, it can take 5 to 10 working days to appear in your account, depending on your bank or card provider.
• We cannot refund to a different card or account from the one you paid with.

Cancelling an order

If your order has not been dispatched yet, email hello@amari.ie as soon as possible with your order number. If it has not left the shop, we will cancel it and refund you in full. If it has already been dispatched, please follow the returns steps above.

Sale and promotional items

Sale items, and items bought with a discount code, can be returned on the same terms as full-price items, and are refunded at the price you paid.